JB's Courier ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard the information you provide when using our services or visiting our website at jbscourier.com.
1. Information We Collect
We collect information that helps us provide and improve our courier services. The categories of information we collect include:
Personal Identification Information:
- Full name, CNIC number (for riders and verified senders)
- Phone number, WhatsApp number, email address
- Postal address (pickup and delivery)
- Date of birth (where applicable)
Business Information (for business partners):
- Business name, type, registration details
- Bank account details (for COD settlements)
- Estimated shipping volume and shipping history
Parcel & Transaction Data:
- Parcel contents declaration, weight, dimensions, value
- Sender and recipient details
- COD amounts collected and settled
- Delivery timestamps and rider assignment data
Technical Information:
- IP address, browser type, device information
- Pages visited, time spent, click behavior
- Location data (for riders during active shifts only)
2. How We Use Your Information
Your information is used solely for legitimate business purposes, including:
- Processing parcel pickups, deliveries, and returns
- Verifying sender, rider, and recipient identities
- Communicating delivery status updates via SMS, WhatsApp, or email
- Settling Cash on Delivery payments to your account
- Generating invoices, settlement reports, and accounting records
- Improving our services through analytics and customer feedback
- Preventing fraud, abuse, and unauthorized access
- Complying with applicable laws and regulatory requirements
3. Data Sharing with Riders & Partners
We share only the information necessary to deliver your parcel safely. Specifically:
- With riders: Recipient name, phone number, and delivery address — only for active deliveries assigned to them.
- With business partners: Tracking information and delivery confirmation for parcels they have shipped.
- With banks and payment processors: COD settlement details necessary to transfer funds.
- With law enforcement: When legally required by court order, subpoena, or applicable Pakistani law.
We never sell, rent, or trade your personal information to third parties for marketing purposes.
4. Cookies & Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences and login session
- Analyze website traffic and user behavior
- Improve website performance and user experience
You can disable cookies through your browser settings, but some features of our website may not function properly without them.
5. Data Security Measures
We implement industry-standard security measures to protect your information:
- SSL encryption for all data in transit
- Secure, access-controlled databases
- Regular security audits and vulnerability assessments
- Restricted access — only authorized employees can view sensitive data
- Regular backups and disaster recovery plans
While we take every reasonable measure to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights
As a user of our services, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of any inaccurate or incomplete information
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Restriction: Request limited use of your data in certain circumstances
- Objection: Object to specific uses of your data, such as marketing
- Portability: Receive your data in a structured, machine-readable format
To exercise any of these rights, please contact us at contact@jbscourier.com.
7. Data Retention Period
We retain your personal information only as long as necessary to:
- Provide our services to you
- Comply with legal, tax, and accounting obligations (typically 7 years for financial records)
- Resolve disputes and enforce our agreements
Inactive customer accounts may be archived after 3 years and permanently deleted upon request, subject to legal retention requirements.
8. Third-Party Services
We may use trusted third-party services to support our operations, including:
- SMS and WhatsApp Business API providers (for delivery notifications)
- Payment gateways and banking partners (for COD settlements)
- Cloud hosting and infrastructure providers
- Analytics providers (Google Analytics, etc.)
These providers are contractually bound to handle your data securely and only for the purposes we authorize.
9. Children's Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have collected data from a child without parental consent, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. For significant changes, we will notify registered users via email or SMS.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us for Privacy Concerns
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our Privacy Team:
- Email: contact@jbscourier.com
- WhatsApp: 0310-0005225
We will respond to all reasonable privacy requests within 30 days.